If you are using WhatsApp for Ivy messaging, you should be aware that WhatsApp (Meta) requires the message content to be pre-approved before sending any business-initiated contact. Any time you contact a guest who has not contacted you in the past 24 hours, you will need to use templates that you have sent to Revinate for pre-approval in your business-initiated messages. Merge tags can be used for minor message customization.
Customizing campaigns and templates
Campaigns or templates you would like approved should be sent to support. Approval can take up to 72 hours
While WhatsApp (Meta) does not allow changes to approved campaigns, simple merge tags can be approved for use for messages. These editable parts of a message should be placed within Double Brackets like these {{1}}. An example of this would be an airport shuttle arrival message that you would want to change the number of minutes in.
Your submission for approval might look like this:
Your shuttle is departing in {{1}}. Please be in the lobby in {{2}}.
So that your sent message could look like this:
Your shuttle is departing in 1 hour. Please be in the lobby in 45 Minutes.
The Information in brackets should be very basic, and you will have to provide examples of how it might be used. Messages with too much information in the brackets will not be approved.