If you suspect that you've received a fraudulent TripAdvisor review, please visit http://www.tripadvisor.com/help/how_can_owners_alert_ta_to_potential_fraud for more information on the steps you can take to dispute the review.
- Submit a fraudulent review report as soon as possible via the Management Center:
- Select “Manage your reviews”
- Click the link under “Dispute a review” and choose “Report a problem with review”.
- Report the particular review as “suspicious”.
- In the comments section, add any information that you feel may help TripAdvisor to understand the situation.
- TripAdvisor will research your report, and apply any necessary penalties
TripAdvisor stresses the best way to contact and alert their fraud team of reviews that are in question is for a hotel to flag the review within the management center. For further questions you can contact TripAdvisor's customer support line: (866) 322-5942 x2 (US only) or (617) 431-5424 x2 (international callers).
We also hear from owners about potential “blackmail”, which is when a guest threatens to write a negative review unless a demand for a refund, upgrade, or other request is met. You can proactively report these threats before a corresponding review is submitted. Immediate reporting of blackmail threats can supplement TripAdvisor's investigative procedure.
Below are the best practices for submitting reports of potential blackmail to TripAdvisor:
- Instruct employees to share any guest blackmail threats immediately.
- Submit a potential blackmail review report as soon as possible via the Management Center:
- Select “Manage your reviews”
- Click the link under “Dispute a review”
- Complete the form and confirm that the issue “Report blackmail” is selected
- Provide the month and year of the guest’s stay, an email address and/or a name and as many details as possible about the incident.
- Retain as much documentation relating to the report as you can including emails, voicemails, etc.
Please note that Revinate does not have any control over which reviews are/are not posted on review sites, so you'll have to contest reviews directly with the site. If the site determines it to be a false review and removes it from your profile, please notify us, and we'll make sure to remove the review from your Revinate account.