If you suspect that you've received a fraudulent TripAdvisor review, please visit http://www.tripadvisor.com/help/how_can_owners_alert_ta_to_potential_fraud for more information on the steps you can take to dispute the review.
- Submit a fraudulent review report as soon as possible via the Management Center:
- Select “Manage your reviews”
- Click the link under “Dispute a review” and choose “Report a problem with review”.
- Report the particular review as “suspicious”.
- In the comments section, add any information that you feel may help TripAdvisor to understand the situation.
- TripAdvisor will research your report, and apply any necessary penalties
TripAdvisor stresses the best way to contact and alert their fraud team of reviews that are in question is for a hotel to flag the review within the management center. For further questions you can contact TripAdvisor's customer support line: (866) 322-5942 x2 (US only) or (617) 431-5424 x2 (international callers).
We also hear from owners about potential “blackmail”, which is when a guest threatens to write a negative review unless a demand for a refund, upgrade, or other request is met. You can proactively report these threats before a corresponding review is submitted. Immediate reporting of blackmail threats can supplement TripAdvisor's investigative procedure.
Below are the best practices for submitting reports of potential blackmail to TripAdvisor:
- Instruct employees to share any guest blackmail threats immediately.
- Submit a potential blackmail review report as soon as possible via the Management Center:
- Select “Manage your reviews”
- Click the link under “Dispute a review”
- Complete the form and confirm that the issue “Report blackmail” is selected
- Provide the month and year of the guest’s stay, an email address and/or a name and as many details as possible about the incident.
- Retain as much documentation relating to the report as you can including emails, voicemails, etc.
For more information, check out this guide.
Please note that Revinate does not have any control over which reviews are/are not posted on review sites, so you'll have to contest reviews directly with the site. If the site determines it to be a false review and removes it from your profile, please notify us, and we'll make sure to remove the review from your Revinate account.