Q)Who has access to revenue reporting?
A) Only users who have been givenpermission to access revenue reports and data can see this feature. Revinate will assign the first user's revenue reporting access as requested. Thereafter, only users with both account administrative rights and revenue data permissions will be able to give other users access to the data.
Q) How do I make sure you get my reports moving forward?
A) Contact your Customer Success Manager to set up a data access agreement with Revinate and STR/STR Global. Revinate will then import your performance data directly from STR/STRGlobal.
Q) How can I check that you have all the historical data?
A) At the property level, you can go to “Data & Settings” under "Revenue Insights" and the calendar drop-down menu on the page to display missing data. Green indicates that data has been successfully updated, and red indicates that data is missing and needs to be uploaded to Revinate.
Q) Where can I change the account information?
A) Click on the “Data & Settings” sub-tab at the top of the page to access your account information.
Q) What is the difference between preliminary and adjusted data?
A) Preliminary data is available weekly and does not include any adjustments. Audited data contains all adjustments and will be available monthly.
Q) Why is there a blank space for Percentage Change on my RevPAR, ADR, and Occupancy Scores?
A) For percentage change to show on your index scores, we need to have the revenue data for the previous time period. For instance, if you are viewing this year vs. last year, you will need to have uploaded the previous year’s data for percentage change to show.
Q) Can I view how the property groups plot on the matrix at the corporate level?
A) Yes, for corporate accounts, you will find 2 sub-tabs located near the top right corner of the matrix. You can select to view by property or by property group.
Q) One of my property's prices are lower than the others, but it is showing on the Pricing matrix as more overpriced than my other properties. Why is this?
A) Properties are plotted on the matrix based on comparison with their respective comp sets. This means this property is overpriced compared to its comp set’s performance.
Q) Which report allows me to get some insights on pricing, looking at RevPAR vs. ADR?
A) The “Pricing” report looks at RevPAR Index vs. ADR Index. It plots in the following quadrants: Overpriced, Outperforming, Underperforming, and Buying Share.
Q) Is there a report that shows a trend of ADR, RevPAR and Occupancy over time?
A) The “Trend” report will allow you to identify highs and lows across all three categories over historical data sets, allowing you to chart performances easily over time.
Q) Since review rating data is not often at the same time as my revenue data, how should I read the reports?
A) We recommend looking at your data every quarter. We can't accurately represent reputation for that day or time period, understanding that the booking day is different from check-in and review dates.
Q) I am plotting in the bottom left quadrant (Underperforming) on the Reputation report. What does that tell me?
A) This indicates a higher RevPAR but that the property has lower review ratings than their comp sets. Improving your reputation before the lower review score can adversely affect RevPAR is important.
Q) My monthly revenue report summary at-a-glance report sometimes shows slightly different numbers than what Revinate is showing. What’s going on?
A) Revinate calculates summary data directly from the daily data reported by STR®. This can sometimes differ from the monthly summary data that is submitted to STR® by the property, which can include adjustments. Both are technically correct.