When downloading or subscribing to the GS report the email that you receive will have an attached Excel spreadsheet. After opening your GS Report spreadsheet (using Microsoft Excel) you'll see the initial report tab, called "GS Overview". Each GS Report tab has a standard header which includes the tab name, the Revinate Account Property name and the date period.
Note on Competitor Information
Two properties might see different information even when they have identical Competitor Sets. This happens because properties might be on different review sites and Revinate takes that difference into account. The GS report consolidates competitor information only from the review sites covered for that specific property.
Here's a scenario to help you understand it better. There are two accounts set up with the same competitors in Revinate.
Hotel ABC has this list of review sites under its site coverage:
Based on the review sites listed in each property's coverage, the comp set's reporting for Hotel ABC will follow the site coverage mapped in Hotel ABC's. Same thing applies - the comp set's reporting for Hotel Spa XYZ will follow the site coverage mapped in Hotel XYZ's.
Because of this difference, the overall scores for the metrics will roll up differently.
Hotel ABC has this list of review sites under its site coverage:
- Tripadvisor
- Booking.com
- Hotels.com
- Expedia
- Ctrip
- Dianping
- Tripadvisor
- Booking.com
- Hotels.com
- Expedia
Based on the review sites listed in each property's coverage, the comp set's reporting for Hotel ABC will follow the site coverage mapped in Hotel ABC's. Same thing applies - the comp set's reporting for Hotel Spa XYZ will follow the site coverage mapped in Hotel XYZ's.
Because of this difference, the overall scores for the metrics will roll up differently.