In my GS Report, I see a section that shows an older time period, not the current one I ordered the report for.
At first glance, most of your GS report focuses on the incoming review content that came in during the time period the report indicates. This content can be reported on immediately because it is already live on the review site.
However, when reporting on Review Responses, we need to allow time for the hotel to see and respond to new reviews first. We must then also account for the time it takes for a review site to review your response and post it before we can report on your response rate.
To allow for this time, the GS Report shows Review Response data for the time period 2 weeks earlier.
Why two weeks before?
Let's say that a given hotel typically sees and responds to newly posted reviews within 3 days. After they submit a response, you will then need to add the time that TripAdvisor and other sites take to review and post the management response. Commonly, this delay can be somewhere from 5-7 days, with some review sites posting reviews faster, and others with more rigorous monitoring taking longer than that to approve and publicly post your response.
At this point, it's been about 8-10 days after the review initially appeared, before the management response may be posted to the site.
To allow ample time for the initial hotel response, approval by the review channel, and then for reporting and accountability, we thus show Review Response coverage for two weeks prior to the current week.