FAQs About Surveys Features & Viewing Survey Responses – Revinate

You can view the responses to your surveys under the “Surveys” tab and “All Surveys”. You will see a feed of your surveys and you will have the ability to filter by the specific survey under the “survey” drop-down menu.

Your TripAdvisor syndicated reviews will appear as genuine TripAdvisor reviews from now on. You can view your syndicated reviews on both the “All Review Channels” filter and the “Survey” filter. TripAdvisor reviews that come from Revinate Surveys will allow you the view the surveys from the "TripAdvisor" filter and will display the review content with a link saying, "This review has been published from Revinate Surveys. View the survey."

Your survey results will appear in the “Recommended Actions” tile indicating whether you have new surveys to read and respond to and the “Latest Feedback” tile allowing you to see the latest survey results. You can also create custom widgets using the dashboard "create a widget" function.

Your survey results will not appear on any Online Reputation Management report. For a more accurate and actionable view of your online reputation data vs. your surveys data, all of these reports will now only measure public online reviews data for improved competitive comparisons:

Yes, you will see two tabs on your TripAdvisor syndicated survey. On the upper left-hand corner of the review, you will see the “survey” and “review” tabs. In order to view your custom questions, you will see these on the first tab, “surveys”. Here you will find the responses to each of your questions. When you view your “review” tab, you will find the review-style comment from your guest.

Yes, Sentiment Analysis will pick up mentions from your survey reviews. Please note, the overall Sentiment Analysis scores have not changed, as it will continue to provide sentiment insights on the feedback content regardless of the source of the review. However, you will be able to filter by ‘All Review Channels’ or ‘Revinate Surveys’.

Yes, you will still have access to “reply by email” by hovering over the down-facing arrow and selecting this action icon. Please note, once you respond privately or publicly, the option to respond will no longer appear. Revinate will capture the first response action only.

Revinate Surveys published to TripAdvisor will no longer be hidden from the TripAdvisor channel as they previously were, and instead will contribute to that channel’s metrics. You will now be able to view your TripAdvisor syndicated surveys as genuine TripAdvisor reviews

Revinate will now capture both your completed surveys and your partially-completed surveys. A partially-completed survey counts as such if the guest submits only the first page of your survey.
This allows you to view valuable feedback about the guest experience despite the fact that they did not complete the full survey. Please note that this will cause your Revinate surveys to increase significantly.
This will affect the following reports and metrics:
Survey # and completion rate (Overview)
Custom Questions reports (Reporting)
Surveys Response coverage (Overview)

Yes, your partially completed surveys will count toward your survey metrics. You will see the responses to each survey question appear in your reporting.

Yes, you can “reply by email” to the partially completed survey. Hover over the down-facing arrow in order to reply to your guest.

When publishing your survey responses to TripAdvisor, you will notice that your Revinate Post-Stay Survey will change slightly in format. You'll also notice that your survey Preview will say "Tripster Inn" near the top of the survey form: This is simply a placeholder indicating where the survey will substitute your hotel's name in the live survey. On the survey your guests receive, your hotel's name will appear here instead: The Survey Preview will appear with "Tripster Inn" as a placeholder because it is not connected to TripAdvisor's system; it s a preview only. The live survey will be connected to TripAdvisor's system, so it will show your hotel's name.

from the main survey page, change your filters to review body > has text > you will be able to see all the guests who filled out TA reviews after surveys