Revinate Surveys are designed to be flexible and easy to fill. Keep reading to learn more about post-stay surveys
When your property sends an invitation email post-check-out, your guest will be able to click on the survey link to view the survey. At the top of the survey page, the guest will see the personalized header with your hotel branding.
If you have translations turned on, and the survey has been translated by your property, the guest will see the option to change the language of the survey. Click here to learn more about surveys translation
One of the most important questions of your Survey is "How likely are you to recommend us?". This question provides information to determine what is your Net Promoter Score (NPS). If your survey is setup to publish reviews to Google or TripAdvisor, the NPS question is the first question of your survey.
This is a set of questions created specifically for your property. If you are publishing reviews to TripAdvisor or Google as part of your survey, those review questions will appear on the second page of the survey. If you have review publishing turned off, the TripAdvisor questions will appear below the NPS question on the first page of your survey, but will not be published on the TA site. Your custom questions will appear after the fixed questions (TA questions) if you are not publishing to a review site as part of your survey.
Revinate offers different types of questions to help you get informative answers from your guests.
Ask guests to evaluate different aspects of your hotel. You can choose a range for the answers from 3 to 11 points scale.
Give guests a limited list of answers to your question.
Allow customers to write their comments in an open field. This is a helpful way to collect information that might not be related to any of your questions. Comments are evaluated by the Sentiment Analysis tool.
Ask specific questions to collect "yes" or "no" answers.
You can add the option "Not Applicable" to any question so guests don't need to answer questions that are not related to their experience at the hotel.
This is the best way to get more details about a particular topic, without creating an unnecessarily long survey. Conditional questions appear only when a guest selects certain alternatives.
This set of questions are provided as a way to facilitate a quick standardized survey, however custom questions are preferred as they can contain specific hotel language and tone.
If your surveys are set up to publish reviews on TripAdvisor or Google, guests will see the Trip Advisor review page after clicking "Next" at the end of the first page.
If your surveys are set up NOT to publish on Google or TripAdvisor, guests will see the fixed questions at the beginning of the survey if you have them checked.
Below is a sample of the Tripadvisor syndication page.