Merge Tags are fields where your guest information is automatically populated by our system and display between @@ symbols. Personalization improves the perception of guests and increases the chance of response. You can use merge tags on subject lines or the body text of Invitations, Reminders and Thank you Emails.
Dear @@Title@@ @@Last Name@@
"Dear Mr. Smith"
If you select these merge tags to be included in your survey invite and thank you, be sure to provide this information in the guest list upload. Otherwise, the field will be blank. If you do not intend to provide these fields, then we recommend you remove the Merge Tag and replace it with something generic e.g. “Dear Valued Guest”.
To add merge tags to an email, take the following steps:
1. On 'Email Settings', select the email you would like to edit. Click here to see how to select and edit an email.
2. On the editing window, you will see the text boxes to add a name for your email, a subject line, and body text. Under the section 'Email text' you can find a list of available merge tags in blue.
3. Place your mouse cursor where you want to insert the merge tag and click on the name of the merge tag. You will see the name of the merge tag between two pairs of "at" signs.