There might be cases where you would like to stop sending your survey to guests for a determined period. (i.e part of the property is under renovation, an issue occurred with your heating or hot water just one day and would like to prevent guests to post negative reviews about it…)
If your survey is managed within a property level account (ie. you are an independent hotel or part of a group but manage your survey at the property level), you can quickly stop the survey by turning off your invitation email.
A surveys admin user will need to go to the Email Settings page by selecting Surveys > Administration > Email Settings. From the Email Settings page, just click on the turn off button for the invitation email.
From that moment, even if you continue to automatically upload guest lists from your PMS, none of your guests will receive the survey invitation email.
Once you would like to restore the service and turn the invitation email back on, please contact firstname.lastname@example.org.
By default, when you turn the survey invite back on, Revinate will send a survey invite to all the guests uploaded to your Revinate account who haven’t already received a survey.
You may not want to send invites to guests during that block of time when the survey was turned off. In order to avoid sending the survey to all those guests that were uploaded while the invitation email was switched off, Revinate’s support team will need to change a back-end date for which to send survey invites after.
If you are a hotel group managing the survey at the corporate level and would like to stop the survey for just one hotel, the option mentioned above is not possible. Turning off the survey invite email would turn off the email for all properties.
In this case you would need to contact email@example.com and Revinate’s support team would temporarily deactivate the survey for a specific property.