To Respond to reviews using the Response Assistant Follow the steps outlined below and use our handy infographic to help you visualize the steps and process. Using Revinate to respond to your reviews allows you to keep track of which reviews were already responded to but not yet published and which reviews still need responses. Learn more here.:
Click on the 'Reviews' tab on the left-hand side and select ‘All Reviews’ from the menu.
Locate the review you need to respond to. The easiest way to do it is selecting "Not responded to" on the filter "Response".
Click the "Reply" button on the upper right-hand corner of the review you wish to respond to.
A new window will appear, this is the "Response Assistant":
- On the left side of the window you will see the guest review.
- On the right side, you will see a box where you can type your response.
At this point, you can choose to use a template or to be redirected to the review site.
To be redirected to the review site, click "No thanks, take me to the review".
If your property has Response Templates, you will see them on the menu right above the response text box. When using a template, you can personalize your response editing the text in the response box.
Write your response and click "Copy my response".
Launching the Review Site
You will then see a blue button to ‘launch’ the review site (for example, TripAdvisor).
Enter your email address and password for that review site and click "Sign In". For ease in your workflow have the passwords already saved on your computer using the 'remember my password' feature available on most devices.
Click here to learn how to claim your listing and get your login credentials to the review site. After signing in, you will be able to locate the review and paste your response.
Make sure you submit the response on the review site. Otherwise, your response will not be published.
Once you have responded on the review site, click the "Yes, I've submitted" button on the Revinate app to keep track of the reviews to which you have responded. It usually takes a few days for a review site to publish your response online. Using Revinate to respond to your reviews allows you to keep track of which reviews were already responded to but not yet published and which reviews still need responses. Learn more here.
If you’re not ready to confirm that you’ve submitted a response, click on “No, I had a problem” and you will be given the option to Edit or View your response, Launch TripAdvisor again or Cancel All and start over.
Once you have submitted your response and confirmed it's a submission on Revinate's platform it will be tracked in Revinate's Responses Report.