Here at Revinate, we pay close attention to each review site's policies and make it as easy as possible for you to respond to reviews. Management responses to online reviews are extremely important, so it shouldn't be difficult!
To use the reply function in Revinate, you must first claim and create your Business Owner Profile with each site. Once you have your login credentials for each site, you can start responding to your reviews.
Learn more about how to claim your property
Note: Revinate can only capture and count public responses in your reports. Private responses cannot be captured and are not in our reporting.
Here are a few articles which might benefit you:
- A step-by-step guide on how best to respond to a review.
- Instructions on responding to reviews using our Response Assistant.
After submitting your response to a review on any review site, don't forget to click on the 'confirm' button in the Response Assistant Toolbar. By doing this, you are informing Revinate that you have submitted a response so that we can track it. Tracking reviews is crucial so we can see what reviews you have 'responded to' (a response that is not yet live on the review site) versus reviews that have a 'response posted' (meaning that the response you provided is now live on the review site).
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Website |
Management Response information |
Claiming your listing |
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Agoda |
Allows for public management responses. Revinate provides a "Reply" link that will lead you to the URL https://ycs.agoda.com/. From here, you will need to have a verified login with Agoda to be able to reply. |
You will need to go to the YCS Partner Extranet and click one of the “Sign up it’s Free!” buttons within the page. |
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Booking.com |
Allows public management responses to reviews with text in the body of the review. Reviews with no text do not allow replies. If set up you can reply directly within Revinate, or you will be directed to the booking.com Extranet. |
You may need to register as a new partner, If you have not already become a partner. For any further inquiries, please contact your hotel support team at Booking.com. |
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Ctrip |
Allows for public management responses. Revinate provides a "reply" link that will take you directly to the eBooking page to log in. |
If you have not created login credentials for the Ctrip Extranet, email ebooking@ctrip.com or call 021-34064880 ext 76153, 761151, 76143 or 761140. |
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Expedia |
Allows public management responses. To respond, hoteliers must log into the Expedia Partner Central (EPC). |
Hoteliers must log in at Expedia Partner Central. When you first use EPC, click on "Contact Us" or followthis link to join. You can also reach out toExpedia Partner Central for assistance. |
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Allows public management responses. Revinate captures Facebook reviews and lists them on your "All Reviews" page. Hoteliers can respond to reviews by liking or commenting under those reviews, but unlike other channels, Facebook also allows other Facebook users to comment under any review. There is currently no effective way to automatically identify which response comes from the hotel, so reviews posted on Facebook are not considered in your review response metrics. |
Claim your businesses Facebook page. For more information, please reference Facebook's help page. |
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Allows for public management responses. The response is public and Revinate allows direct replies to your Google reviews. If you are not yet set up for direct reply, you will see a button stating "Reply at Google." This button will direct users to the Google My Business portal. Once logged in, click on the "Reviews" tab, find the review, and respond. |
You will need to Claim Your Listing. Then, follow Google's instructions for review responses. |
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HolidayCheck |
Allows for public management responses. Revinate provides a "Reply to review" link that will lead you to respond. |
To set up your hotel profile, please register at the Hotel Manager Page. |
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Hostel World |
Allows for public management responses. Who to ask if there will be a link to respond in revinate? |
To register a hostel, you can jointhe property network If you need any additional assistance, you can reach their support line at customerservice@hostelworld.com or telephone +353 (0) 1 5245800 9 am - 5:30 PM GMT (Irish Time). |
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HRS |
Allows for public management responses. Revinate provides a "Reply at HRS Portal" link and will capture the responses. |
To set up your hotel profile, please fill out an Application form with HRS here |
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Open Table |
Does not allow for public management responses. OpenTable reviews have a "Contact Author" link that restaurateurs can use to access their OpenTable management portal and contact the author directly. If the author leaves their email address, you can reach out privately to the review's author. |
To set up your restaurant profile, go to the Open Table Restaurant Center. |
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Orbitz |
Allows for public management response through Expedia Partner Central. Revinate provides a "Reply at Expedia" link redirecting you to the Suppliers Extranet page to log in. |
Hoteliers must log in at Expedia Partner Central. When you first use EPC, click on "Contact Us" or followthis link to join. |
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Qunar |
Allows for public management response, but only for verified responses. You can also call Qunar at 400-600-7887 (English service: 10AM–7PM BJT) or email for general questions and feedback: intlfeedback@qua.com |
You can join the Hotel Affiliate for Qunar's network on their contact page. You can also call Qunar at 400-600-7887 (English service: 10AM–7PM BJT) or email for general question and feedback: intlfeedback@qua.com. |
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Rakuten |
Allows for public management responses on the Japanese site. Revinate provides a link that will lead you to respond. |
Before you start replying, ahotelier needs to set up an Owner Profile |
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Tophotel.ru |
Allows for public management response. Revinate provides a link to "reply at Tophotels.ru" that will forward the user to their business log-in page. |
You can register by going through the response process or at theirbusiness registration page. |
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TripAdvisor |
Allows public management responses. Next, to each review on Revinate you'll find the "Reply at TripAdvisor" link to respond to the review. |
Register as an owner at Trip Advisor. TripAdvisor hasan article guiding you in how to verify as an owner. This page includes contact information for assistance. |
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Wotif |
Allows hoteliers to reply publicly to a review through Expedia Partner Central. Revinate provides a "Reply at Expedia" link redirecting you to the Suppliers Extranet page to log in. |
Hoteliers must log in at Expedia Partner Central. When you first use EPC, click on "Contact Us" or followthis link to join. |
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Zomato |
Allows for public management response. Revinate provides a "Reply at Zomato" link that will forward the user to their business page. |
To set up your account on the Zomato website use the "LogIn" button in the upper right hand corner. |
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Zoover |
Allows public management responses. Revinate provides a "Reply at Zoover" link that will take you directly to the section to start responding. |
Before you can start to respond, you need to register as an owner on their Accommodation Owners Page. |