Revinate aims to constantly monitor all review sites to capture new reviews as soon as they are published. We typically capture new reviews within 24 hours of new content going live on review sites, if not sooner. We have data capture agents running around the clock to ensure reliable capture, but there can be rare instances where a review or market ranking is missed. As you may know, review sites are not always consistent, accurate or timely in publishing reviews, and our system is only as reliable as the source of data.
In rare cases where Revinate misses new data on review sites (reviews or rankings), or when review sites are slow to publish data, it should be captured by our system in the following day's cycle, and reported in the that day's email alerts. If you experience a discrepancy of more than 24 hours, please don't hesitate to email email@example.com and we will look into it asap. We know you rely on Revinate data and we are constantly working to improve how quickly we update our data.