Revinate Mobile FAQ's - Android – Revinate

Q: How do I refresh the Review List to see the latest reviews?

When viewing the Review List, swipe your finger from top to bottom of the screen to refresh the reviews. Reviews will also be automatically refreshed when the app is first launched.

Q: How do I know when a new Review arrives?

You can set up notifications to arrive whenever a new review posts. To do this, locate the Revinate app in your Application Manager and make sure you have "show notifications" enabled for Revinate on your device.

Q: How can I access other properties on my account?

Tap on the Account Selector icon located at the top of the menu and select from a list of the properties or groups you have access to.

Q: Can I search for a review?

There is a search magnifying glass located in the top bar of your review screen. Tap the magnifying glass to reveal the search field and enter your search text.

Q: How can I see more details for a review?

To view full review details, tap on the review from within the review list screen.

Q: How can I filter the reviews?

Under the reviews menu, you will find the following filtered views: Saved, Positive, Negative, TripAdvisor and Not Responded to. To create more views, go to the web version, choose your filters and save as a new view. Once saved, the new view will appear on the mobile.
Under the Surveys menu, you will find the following filtered views: promoter, passive, detractor, not responded to.

Q: What is the shortcut to access review actions?

While in your review stream, tap on a review and hold down to see the 3 main actions populate: Respond, Add Ticket and Save.

Q: How do I assign a ticket to a review?

From the review detail screen, select the “Add Ticket” action. Complete the data required and tap “add”.

Q: How can I respond to a review?

From the review detail screen, select the “Respond” action. This will redirect you to the review site’s management response page where you’ll be able to submit your response.

Q: How can I use the Response Assistant?

After selecting the “Respond” action, notice the slider at the bottom and swipe from left to right to reveal the Response Assistant. Locate the review, use a template or compose your response, submit your response and tap the “Confirm” button located in the top right hand corner.

Q: How do I save a review for follow up later?

From the review detail screen, select the “Save” action to save or unsave a review.

Q: How can I access my saved reviews?

From the menu, tap on “Reviews” and locate your “Saved Reviews”. Any reviews saved to your “Saved Reviews” folder will sync with saved reviews on Revinate web and vice versa.

Q: How do I post a review to Facebook or Twitter?

From the review detail screen, select the icon at the bottom with three dots, then click either the Facebook or Twitter logos.

Q: How do I turn off the push notifications from Revinate?

You always have the option to turn off all notifications from an app. Go to Settings > Device > Apps > Revinate > Unclick on the show notifications box > Pop-up confirming that you are turning off Notifications from Revinate - click OK