OpenTable has functionality where GuestCenter and Connect customers can now publicly or privately respond to diner reviews. Customers with access to GuestCenter Administration are able to view a diner's review directly from GuestCenter and Connect Web, as well as respond to their reviews. Responses to these reviews will be between you and the diner only and no contact information will be shared between you.
Revinate also captures OpenTable public management responses and allows a response from Revinate. For any OpenTable reviews, you will see a “Reply at OpenTable” button for each OpenTable review within the All Reviews stream. Once the management review is posted live on the OpenTable, the response will be captured and displayed in the All Reviews stream.
Currently, clicking the “Reply at OpenTable” button redirects you to the Restaurant Center, but if requested, we can also redirect to the GuestCenter. Please contact firstname.lastname@example.org to request this change.
As of January 1, 2019, OpenTable management responses are included in response metrics within Revinate. You are able to track your OpenTable review responses through the Response Report as well as through custom reports and Guest Satisfaction reports. For additional information regarding the update on OpenTable, please click here.