Response Templates help to streamline your response process, provide guidance with responses, and help your team follow brand guidelines in management responses. In this article we will cover how to create response templates at the property and corporate level.
Templates can be:
- Organized in folders and recommended depending on the type of review: positive, neutral or negative
- Easy to access and personalize as you and other users prepare and submit your responses
- Easy to include from the ticketing system. When you assign a ticket to a team member, you can also recommend templates within our ticketing system as you collaborate on responses with your team
Permissions: Note that only account administrators
can create response templates. Learn about user settings and permission levels in our supporting help desk article: HERE
can create response templates. Learn about user settings and permission levels in our supporting help desk article: HEREAccessing Response Templates
To access your Response Templates, hover over SETTINGS 
in the top right-hand corner of the page and click on RESPONSE TEMPLATES. Revinate Administrators can add templates by clicking on the CREATE NEW TEMPLATE button, located in the right corner of the page.
The ‘create new template’ screen will pop up for you to insert the response information.
Creating a Response Template at the Property Level:
- Title field. Feel free to create the titles that are relevant for the type of review- keeping it generic such as Happy Guest response #1 or more specific to a situation or experience.
- Content of the response. This is where you can insert the text of your response template. If you already have some templates written up, you can just copy & paste that text into this field. You can also begin writing a new response template within this area as well.
- Folders. You will have the option to create a folder that will help you to categorize the templates. For example, you can create a folder for different languages or different situations. When a user is submitting responses, the folders can be used to help organize templates.
- Suggested Template. You can also suggest each template for a positive, neutral or negative review. This will help in surfacing the SUGGESTED templates based on these three categories. The categorizations are as follows:
- Positive: 4 & 5 star reviews
- Neutral: 3 star reviews
- Negative: 1 & 2 star reviews
- Lastly, click SAVE.
You can continue to add more templates as you desire. As you add your templates, you’ll see them populate on the Response Templates page. You can manage your templates on this page. The last column labeled ACTIONS will indicate whether or not it is a template that you can edit or is a read-only template created by corporate. If it was a template that was created at the corporate level, it cannot be edited at the property level.
Creating a Response Template at the Corporate level:
Corporate teams can use the response templates to streamline the response process, provide guidance to your properties, and to help your team follow brand guidelines in management responses. At the corporate level, Revinate Administrators can add templates by clicking by following the same steps listed above.
For corporate response templates only, you will find a permissions drop-down menu which will allow you to decide whether this template is one that should be shared with your properties or not. If it is a shared template, then your properties will be able to see and use the templates that you create. If it is not shared, then it is a template that can only be viewed and used by corporate users. Lastly, click “save.”*Note: If it was a template that was created at the corporate level, it cannot be edited at the property level.
Response Settings Management
Once templates are created, they can be viewed on the response settings page. From this page templates can be reviewed, edited and deleted.
On the response settings page view and corporate created templates. These may not be edited or deleted at the property level. See property level templates as well. Note that some templates may be read-only because they were created at the corporate level and may not be edited by properties.
To learn how to use Response Templates with Tickets, click here.
To learn how to use the Response Assistant Toolbar, click here.