Revinate's Satisfaction Reports allow you to easily see how your guests have responded to your survey and easily compare the results of each question. The report will display all your questions and topics and break down the score in a variety of different views.
Here are some helpful definitions for the question types to assist you when viewing the report:
For Rating Questions:
Score (0-100): Normalize on a 0-100 scale. 1= 0, 2=25, 3=50, 4=75, 5=100 *
Average: the average rating from 1-5
Net Score: % promoters - % detractors
% Promoters: % of people who answered higher than 80 on the Score (0-100) basis
% Passives: % of people who answered less than 80, but more than 60 on the Score (0-100) basis
% Detractors: % of people who answered less than 60 on the Score (0-100) basis
Response Count: number of total responses to this question
For Range Questions:
Score (0-100): Normalize on a 0-100 scale.
Actual normalization depends on the range:
10-Point Range:
1 = 0, 2 = 11.11, 3 = 22.22, 4 = 33.33, 5 = 44.44, 6 = 55.55, 7 = 66.66, 8 = 77.77, 9 = 88.88, 10 = 99.99
11-Point Range:
0 = 0, 1 = 10, 2 = 20, 3 = 30, 4 = 40, 5 = 50, 6 = 60, 7 = 70, 8 = 80, 9 = 90, 10 = 100
Average: the average rating for range
Net Score: % promoters - % detractors
% Promoters: % of people who answered higher than 80 on the Score (0-100) basis
% Passives: % of people who answered less than 80, but more than 60 on the Score (0-100) basis
% Detractors: % of people who answered less than 60 on the Score (0-100) basis
Response Count: number of total responses to this question
For Yes/No Questions:
Score (0-100): % of guests who responded yes (ex. 50 out of 100 guests said yes = 50%)
Average: the average of the % of guests who responded yes
Net Score: Not Applicable
% Promoters: Not Applicable
% Passives: Not Applicable
% Detractors: Not Applicable
Response Count: number of total responses to this question
For Multiple Choice Options:
Score (0-100): % of times the option was chosen out of the total answers to the question
Average: % of times the option was chosen out of the total answers to the question
Net Score: Not Applicable
% Promoters: Not Applicable
% Passives: Not Applicable
% Detractors: Not Applicable
Response Count: response count for each option
* To calculate the score manually, take the: (rating value - minimum value) / (maximum value - minimum value)