Department Scores allow you to easily measure department performance based on survey results. Compare the performance of departments across multiple properties at the corporate level, or performance of multiple departments at the property level using this reporting feature.
Department scores allow you to set-up ‘departments’ for your account and assign specific survey questions to each one.
In this article we will cover:
- Setting up departments
- Assigning survey questions to departments
- Generating a department scores report
- Department scores on your custom dashboard
Important features of Department Scores to note
- Reporting: Assign questions to departments so that you can report on them and track performance in your guest satisfaction reports
- Goals: You can set goals for departments or survey questions to be measured at the property or corporate level
Roles that benefit from using Department Scores
- Property managers: Know how you are performing on key metrics (that may relate to compensation)
- Corporate operations admin: See scores and report on a specific set of questions that are important to measure and share among your organization
- Corporate operations user: See how each property is doing in your key departments, especially highlighting changes or targets met to reach a goal
Setting up Departments
In order to set up departments, you will need to be a *Survey Admin* of the account.
Select and click:
- > Surveys
- > Administration
- >Departments
Once you navigate to the Manage Departments page, you can easily add departments and set individual department goals. It is also possible to edit and delete departments once they are created.
Assigning Survey Questions to Departments
In order to set up departments, you will need to be a *Survey Admin* of the account.
Select and click:
- > Administration
- > Survey Editor
Once you have navigated to your Survey Editor locate the question that you would like to have assigned to a department and then click edit next to the question. A pop-up will generate - here you will be able to easily select the department(s) that you would like associated with that specific question.
Note: you can associate more than one department to any given question.
Generating a department score report
Your Department Scores are found within Surveys Reports. To access the Department Scores go to 'Reports' and on the 'Surveys' menu, Click on “Department Trends”
*Note: within your Department Scores report, there's a "responses" toggle option. The responses count corresponds to the number of times each question within the department was answered in all surveys. This means that the department score count will not be the same as the count of all surveys where at least one question associated with the department score was answered.
Department response count = the total number of responses that were received for any question associated with that department score
Department scores on your custom dashboard
Select and click:
- > Dashboard
- > Select “Create A Widget”
A pop-up will appear that allows you to configure your widget. You will want to select Source (Surveys) > Metric: Will give you the ability to select the Department
Can you access Department scores in Custom Reports > Yes