Below are some of our frequently asked questions related to the four pillars of GDPR.
Proof of Consent
Q: How do I ensure my guests have consented to receive emails?
A: Use the Double Opt-In feature in Revinate Marketing. See more here.
Right to Data Portability & Right to Erasure
Q: My guest asked for all of their personal data or wants to be deleted entirely. How do I do this?
A: We have built a tool that will allow you to do this from the guest profile page. Any admin user can submit a request from the guest's profile. The admin user should see an "Actions" drop-down menu to the right of the guest's profile page above the "Stays", "Engagement", "Surveys" and "Lists" section where they can delete the profile or export the guest's data.
Right to Refuse Profiling
Q: A guest requested to be removed from future profiling, how do I remove them from Revinate Marketing?
A: To address this please contact our Support staff at firstname.lastname@example.org.
Q: How do I ensure that I don’t send campaigns to people I should not?
A: We recommend you use our Safe-Mode button when sending your campaigns. Information on Safe-Mode can be found here.
Q: Do I have to Double Opt-in everyone?
A: We would recommend sending a double opt-in campaign to guests that reside in known EU member states. This campaign will allow Revinate to capture proof of consent on your behalf. Information on the process for double opt-in can be found here.
Revinate Post-Stay Surveys
Q: Should I be concerned about emailing guests a Post-Stay Survey given GDPR?
- Revinate's Data Processor Agreement: https://learn.revinate.com/subprocessor/revinate-gdpr-addendum
- Additional GDPR documentation & best practices: https://www.revinate.com/gdpr/