August 28, 2019
This new functionality will allow you to set up a series of one-time emails to a specific segment at different times in order to encourage bookings. This functionality will also work for pre-arrival emails in order to encourage upsells.
Drip Campaigns with Qualifications
This feature will allow you to build out a true nurture program. Guests will be automatically entered into drip campaigns once they reach the specific qualifications (number of stays, days since last stay, etc.) that you set.
July 8, 2019
The in-app help widget has launched. This help widget will provide easily searchable answers to most commonly asked questions. It includes help articles, what’s new in the app and a proficiency tracker to show you what's set up in your account and what still needs to be done.
June 19, 2019
Send Confirmation Emails Directly from the Guest Profile
Send or resend confirmation emails to your guests or to any email address from the Guest Profile page.
Receive email reminders for pending upsell requests every 24 hours.
Group Dashboard Refresh
The group dashboard now displays email coverage, campaign revenue, and upsell revenue for all the properties in your group.
June 5, 2019
Search by segment name in Guest Segments page.
May 08, 2019
Contact List User Defined Field
Through .csv upload or API, users can create custom defined fields for their contact lists which can be used for segmentation or used as merge tags when creating a campaign. Read more to find out how you can use it to collect more data about your guests.
You can now exclude future stays by email address with a checkbox within the campaign flow which ensures promotions will be sent only to people who don't have future reservations.
Image Library Aspect Ratio
Hovering over an image in the Image Library will reveal the aspect ratio and exact pixel dimensions, which will help you choose the right image to go in your campaign.
April 24, 2019
Receive an Arrival Report in your inbox everyday to see what guests are arriving each day. Customize the columns you see on the report to help you better understand guest preferences and guest history to better customize their experience.
Customize the Upsells Landing Page to support your branding and design needs.
You can clean up your segments page now by hiding segments that are no longer used and favoriting those used often.