May 9, 2022
Cancellation Recovery Campaign (Automated)
An automated Cancellation Recovery campaign is a great way to get guests who have canceled a reservation to come back and rebook. This new campaign type is available under the "Automated" campaign type section.
To learn more see our Cancellation Recovery Campaign help desk article.
December 15, 2021
Shopping Cart Abandonment
The Shopping Cart Abandonment solution allows your property to capture additional leads and booking opportunities for online shoppers. This tool captures contact information and trip details from your checkout pages to create leads for potential guests who begin the shopping process online, but do not complete it. This information is then passed from your booking engine to Revinate in the form of a new lead type called Abandoned Cart.
To learn more see our Shopping Cart Abandonment help desk article.
September 22, 2021
Auto UTM Tracking
Marketing Pro customers who are using the new campaign composer now have an option to enable "Auto UTM" on campaigns. This feature will automatically add UTM parameters to the url links in your marketing email campaign. This allows you to attribute and track what customers who click on a link from the email campaign do across your website using a web analytics tool like Google Analytics.
To learn more see our Auto UTM Tracking help desk article.
March 24, 2021
Group Contact List API
Guests signing up to newsletters on group websites now have the ability to easily opt-in to specific properties. Guests who have opted in at the group level to receive information about specific guest-selected hotels within the group will be added to a contact list that is automatically created at the property level. This allows properties within the group to receive guests into a contact list - and thus market to them - that they otherwise would not have known were interested in their property. More information on this functionality including how you can set it up is available via our Contact List: Group Contact List API help desk article.
March 10, 2021
Our new One-to-One Communication feature allows you to create and send completely customized touchpoints to your guests while ensuring brand consistency and campaign tracking.
Use this feature to:
Send a one-time promotional code to a specific guest
Send confirmation emails to VIP guests
Customize upsells for specific guests
Send emergency communications and/or other physical updates
Send a pre-booking email
Send an email alerting a guest that they’ve left something in their room
Send personalized messages to high touchpoint guests from the GM
Send any other type of individual and personalized communication to your guests
This feature is an add-on, and only available on the Revinate 2.0 Enhanced Composer. For more information on the setup and pricing please contact your Customer Success Manager or reach out to firstname.lastname@example.org.
February 24, 2021
Campaigns - Additional Options
In the Additional Options section of the Segment step of the campaign flow, the wording has been updated from “opened or never received” in the first drop-down menu to “opened or not received.” Those values have been time-boxed those to the time period selected in the next drop down menu of that option. This means if you select “opened or not received” and “two weeks”, it will look for profiles in that segment who have either opened a campaign in the past two weeks, or who have not been sent a campaign in the past two weeks. If they were sent a campaign three weeks ago, they will be included. If they were sent a campaign in the past two weeks (and did not open or click), they will be excluded. This allows you to target a significantly larger audience of potentially engaged guests.
November 4, 2020
Segmenting by User Defined Fields
Segments can now be created based off of the individual values in a comma-separated list of User Defined Fields from Contact Lists - this means you can create and segment on a value like “champagne” and return profiles who have the values “champagne” or “champagne, France” or “champagne, flowers” - saving you a lot of time to find people who bought champagne, rather than clicking every champagne value in the dropdown.
September 14, 2020
Email Composer 2.0
We have recently opened the doors to our new email composer that includes upgraded functionality designed to help increase your ability to customize emails and decrease the time it takes to create emails and templates so you can get back to everything else on your plate.
To learn more see our Enhanced Composer help desk article.
August 12, 2020
Save & Exit for Email Templates
When creating an email template, upon clicking Exit you will now be prompted with a modal that asks if you want to Save & Exit or Exit Without Saving the template you had been working on.
June 3, 2020
Upsells pricing by Day of the Week
You can now set “special prices” for certain days of the week. This allows you the ability to maximize upsells revenue by pricing in demand inventory higher/lower depending on demand for a given set of days. Charge more for room upgrades on weekdays if you’re a city center property, or more for flowers on weekends if it costs more for vendors to deliver. It is completely flexible and up to you how they're charged. We always err on the side of generating you more revenue - so will average out Upsells pricing for shoulder bookings, or charge the special pricing for things that are priced one off or per person.
February 12, 2020
Segmenting by User Defined Fields
Segments can now be created based off of the individual values in a comma separated list of a reservation User Defined Field - this means you can create and segment on a value like “champagne” and return profiles who have the values “champagne” or “champagne, France” or “champagne, flowers” - saving you a lot of time to find people who bought champagne, rather than clicking every champagne value in the dropdown.
Phone Numbers in the Rich Guest Profile
Phone numbers will no longer attempt to pre-format, preventing usability issues. Additionally, the phone number field on the Rich Guest Profile will filter out invalid data.
January 16, 2020
Search Bar for Contact Lists
You can now search by the name of a Contact List. This makes it easy to navigate to a specific list if you have more than one.
December 18, 2019
Group Qualification Campaigns Enabled
Pro users can now create and use group-level qualification campaigns.
Segment by Lead Time
This feature allows users to target guests who have booked last minute, or booked advanced purchases before. This will only work for bookings created or modified after December 18, 2019.
November 18, 2019
New Campaign Tags
Campaign Tags allow users to easily organize and search their campaigns.
New Social Media Icons
Social media icons for WeChat and Weibo have been added in Branding and within the Campaign Builder.
October 9, 2019
Increased Contact List File Size
Now, you can upload contact lists up to 5MB in size in one go.
Create Longer Drip Campaigns
The limit on the number of emails in a drip campaign has been increased to 5.
September 25, 2019
Preview Transactional Emails
Now, you can preview the exact content of a transactional email that was sent to a guest. This can help confirm pricing or dates for guests that have questions.
New Settings Page
The new settings hub page will allow you to edit campaign, account, and guest preferences all in one place.
Updated Campaigns Page
On the campaigns page, you can now hover over items to display the action menu, which provides context-sensitive options. For example, you won’t be able to click stats if the campaign is in draft mode.
August 28, 2019
This new functionality will allow you to set up a series of one-time emails to a specific segment at different times in order to encourage bookings. This functionality will also work for pre-arrival emails in order to encourage upsells.
Drip Campaigns with Qualifications
This feature will allow you to build out a true nurture program. Guests will be automatically entered into drip campaigns once they reach the specific qualifications (number of stays, days since last stay, etc.) that you set.
July 8, 2019
The in-app help widget has launched. This help widget will provide easily searchable answers to most commonly asked questions. It includes help articles, what’s new in the app and a proficiency tracker to show you what's set up in your account and what still needs to be done.
June 19, 2019
Send Confirmation Emails Directly from the Guest Profile
Send or resend confirmation emails to your guests or to any email address from the Guest Profile page.
Receive email reminders for pending upsell requests every 24 hours.
Group Dashboard Refresh
The group dashboard now displays email coverage, campaign revenue, and upsell revenue for all the properties in your group.
June 5, 2019
Search by segment name in Guest Segments page.
May 08, 2019
Contact List User Defined Field
Through .csv upload or API, users can create custom defined fields for their contact lists which can be used for segmentation or used as merge tags when creating a campaign. Read more to find out how you can use it to collect more data about your guests.
You can now exclude future stays by email address with a checkbox within the campaign flow which ensures promotions will be sent only to people who don't have future reservations.
Image Library Aspect Ratio
Hovering over an image in the Image Library will reveal the aspect ratio and exact pixel dimensions, which will help you choose the right image to go in your campaign.
April 24, 2019
Receive an Arrival Report in your inbox everyday to see what guests are arriving each day. Customize the columns you see on the report to help you better understand guest preferences and guest history to better customize their experience.
Customize the Upsells Landing Page to support your branding and design needs.
You can clean up your segments page now by hiding segments that are no longer used and favoriting those used often.