- Product training
- Custom training
- Top 5 to-dos for new users
- Administrator resources
- In-depth surveys webinars
Our success depends on your success so we want to make sure you have all the resources you need to get up to speed quickly. Our help desk is accessible 24 hours a day and has lots of content that will help you learn the platform.
Click the link below to watch a series Revinate Guest Feedback videos that cover, Surveys full product training, department scores, auto-case management, and much more on your own time.
On-Demand Guest Feedback Training Channel
Surveys On-Demand Session
This is a surveys focused on-demand session that will give you a comprehensive overview of the product and how to use its features.
- User Settings and Permissions
- Creating a Custom Dashboard
- Responding and Managing Surveys Responses
- Sentiment Analysis for Surveys Overview
- Exploring Surveys Reporting
If you are interested in purchasing a personalized custom training for your hotel please email our training team: firstname.lastname@example.org
Top 5 To-dos as a New User
Users with Administrative Level Permission: If you are a surveys administrator make sure you have reviewed and followed your launch checklist to ensure your account is set up for success!
Top 10 Training Articles for Survey AdministratorsThese are the top actions and features we recommend you learn as someone with administrative level permissions
- How to edit survey settings
- How to edit the name of your surveys
- How to edit the header image of your surveys
- How to edit your surveys greeting and the confirmation message
- How to test and preview survey emails
- How to edit survey topics and questions
- How to create conditional questions
- How to set-up survey invitation emails
- How to translate your surveys
- Understand TripAdvisor or Google publishing
In-Depth Surveys Webinars
Learn how to create better and actionable survey questions
Learn how to use key features as surveys administrator to get the most our of your surveys.
Learn how the Net Promoter Score is a powerful measure of business success.
Have a technical question about the product? Email: email@example.com