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Surveys New Users

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Welcome to Revinate! This article will lead you through the steps of becoming a Revinate Surveys master. Here you will find:

 

Our success depends on your success so we want to make sure you have all the resources you need to get up to speed quickly. Our help desk is accessible 24 hours a day and has lots of content that will help you learn the platform. 

 
 

Product Training

Click the link below to watch a series Revinate Guest Feedback videos that cover, Surveys full product training, department scores, auto-case management, and much more on your own time.

 

On-Demand Guest Feedback Training Channel

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Surveys On-Demand Session 

This is a surveys focused on-demand session that will give you a comprehensive overview of the product and how to use its features. 

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(40 Minutes)

In this session you will learn:

  • User Settings and Permissions
  • Creating a Custom Dashboard
  • Responding and Managing Surveys Responses
  • Sentiment Analysis for Surveys Overview
  • Exploring Surveys Reporting

 

Custom Training 

If you are interested in purchasing a personalized custom training for your hotel please email our training team: training@revinate.com

 
 

Top 5 To-dos as a New User 

Here are the top actions and features we recommend you learn as a new user
  1. Create Survey Alerts
  2. Subscribe to the GS Report
  3. Customize your Dashboard
  4. Respond privately to surveys
  5. Create/format your guest list  and Upload your guest list

 

 

Administrative Users

Users with Administrative Level Permission: If you are a surveys administrator make sure you have reviewed and followed your launch checklist to ensure your account is set up for success!

Top 10 Training Articles for Survey Administrators

These are the top actions and features we recommend you learn as someone with administrative level permissions
  1. How to edit survey settings
  2. How to edit the name of your surveys
  3. How to edit the header image of your surveys
  4. How to edit your surveys greeting and the confirmation message
  5. How to test and preview survey emails
  6. How to edit survey topics and questions
  7. How to create conditional questions
  8. How to set-up survey invitation emails
  9. How to translate your surveys
  10. Understand TripAdvisor or Google publishing

 

In-Depth Surveys Webinars

We are glad to welcome you as a new surveys user and would like to recommend some thought leadership webinar recordings to get you as excited as we are about the possibilities within your post-stay surveys. Webinar sessions occur regularly so sign up for an upcoming session through our Webinars Page.
 

Mastering the Art of Asking 

Learn how to create better and actionable survey questions

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Maximizing Surveys 

Learn how to use key features as  surveys administrator to get the most our of your surveys.

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The NPS Webinar 

Learn how the Net Promoter Score is a powerful measure of business success. 

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Have a technical question about the product? Email: support@revinate.com
 



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