The Net Promoter Score is a consumer loyalty metric that measures how likely a customer or guest is to recommend a product or service to a friend. It is a good barometer for how your business is doing in your guests eyes.
All you have to do is ask customers: “On a scale of 1–10, how likely are you to recommend us?”. The reason NPS is so popular across different industries is that by asking this simple question you can garner a lot of insight.
In this training bootcamp we will dive into how NPS is calculated, where you can track it and how you can take action based on your score.
A downloadable PDF of the slides presented is available below: