If you have requested to be a Billing Contact or to receive Revinate's invoices, you will receive a confirmation email once access is granted to the Billing Platform, which includes a unique URL for your account(s).
Each invoice that you receive, post January 1, 2021, will also include a hyperlink to the billing platform. (Please note that you can also pay pre-2021 invoices within the online Billing platform as well.)
By clicking on one of these links (which should both lead to the same URL) you can access and pay invoices directly online.
The Billing Platform will show all invoices related to the account that you are viewing. If you have access to multiple accounts, you can change which account's invoices you are viewing by selecting the account from the dropdown:
Any invoices which are up-to-date (0.00 balance) will be greyed out and the "Amount Due" on the right-side of the page will say "0.00."
If you have any invoices with an open balance, they will automatically be checked for you to pay, and there will be an amount > 0.00, in red text, under the "Amount Due" column.
To pay an invoice, make sure that specific invoice's checkbox is checked. Then select "Pay" on the top right side of the page. The available payment options for your account will then appear. You should choose the method you would like to use.
Auto-Pay will automatically be selected, and we recommend that you keep it selected. This will charge your payment method automatically each time you have a new invoice posted.
Accounts in different regions, or with different currencies, will see different payment options. Example:
Once you fill-in your payment information, click "Submit."
After a payment method is saved, it will be indicated on your main billing page:
Once you have paid an invoice it may take a few minutes to process but as soon as it is paid you will not be able to pay it again. This ensures that you do not double pay an invoice.
Frequently Asked Questions:
Are there other methods in which I can pay?
Yes, you are able to remit to Revinate via ACH/Wire payment.
Your invoice will contain bank account/routing and/or wire payment instructions for remitting via bank-to-bank transfer payment
It is very important to reference the invoice number(s) that the payment should be applied against. Missing payment reference may delay the application of your payment.
Your account balance will be updated upon receipt and proper application of payment against indicated invoices. The process generally takes 48-72 hours.
US customers also have the option of sending Revinate a check to our designated lockbox location in Dallas, TX.
Please note this is not a preferred method.
Based on your location, your invoice may also contain a lockbox payment address where you can send your check payments.
It is very important to reference invoice number(s) that the payment should be applied against. Missing payment reference may delay the application of your payment.
Your account balance will be updated upon receipt and proper application of payment against indicated invoices. The process generally takes 4-7 business days depending on postal delivery time and/or the time necessary to process payment through the lockbox service.
I am a Corporate-level contact and I cannot view the property-level invoices. Why?
Each account, whether it is group-level or hotel-level, will have a unique URL, and only those users designated as a billing contact or invoice receiver for that specific account will have access to view/pay the invoices for that account. Example: Corporate contacts will have access to the corporate invoices. Hotel contacts will have access to their specific hotel's invoices. Should updates be needed, please reach out to Billing@revinate.com.
Can I have access to view the invoices without getting them emailed to me?
No. If you have access to the billing page for an account, you will also automatically receive each invoice for that account as well.
I have selected "ACH Debit" and I am having trouble with the phone number format. What do I do?
For “ACH DEBIT,” phone numbers must be ITU E.123. In the international telephone number notation, the leading plus (+) serves as an international prefix symbol, and is immediately followed by the country code. Example: +1 111 123 1234. If the phone number is not entered in this way, you will receive a "Gateway Transaction Error" message:
My invoice is over $25,000 - why can't I pay?
Any individual invoice over 25k (local currency) will need to be settled outside of regular payment methods - these invoices will NOT be automatically checked for payment on the billing page, and users will be directed to pay by cheque or wire transfer, or contact firstname.lastname@example.org
Help! I cannot find the original email with my "activate account" button, and I never activated my account!
Don't worry! The link in the email may not even be valid anymore. But - you can still go to your account's billing page (use the link on your invoice or contact our billing team) and click “forgot password,” in this case, to get a “reset password” email. You can even do this if you don't think you ever got an original "confirmation" email.