Facebook is a top #10 review site in terms of reviews globally. It's one of the most trafficked websites (#6) and a key social platform for your guests to interact with your property. Facebook now supports an open API for getting reviews faster and directly responding via their platform. With the ability to reply directly to Facebook reviews from Revinate, our users can be more efficient and effective in responding to reviews.
Revinate authenticates your Facebook account on a user basis who grants access on a location basis. This is the way Facebook requires authentication, however, once the admin user grants access then.
Before linking your Facebook account to Revinate you need:
- To have a Facebook URL setup for your property
- Be a page owner for the properties’ Facebook page
- Have the review module enabled on your Facebook page
Steps to Link Facebook review accounts in Revinate:
Step 1 Set up/Manage all your linked accounts by going to the SETTINGS in your top navigation bar and selecting LINKED ACCOUNTS.
Step 2 Go to “Facebook Reviews” Tab
Step 3 Click on “Link Account”. This will launch the Facebook connection flow screen. You will first need to “Login with Facebook” with your user credentials.
Step 4 You will now want to select what Facebook pages you want to connect to, those with [] icon indicate that this page is mapped to your property.
Manage your Facebook review accounts in Revinate:
API status meaning
A yellow warning sign indicates that a previously linked account is no longer syncing with the API and will need to follow steps to troubleshoot.
A Red X warning sign indicated that the account is not linked and steps to troubleshoot and link the property Facebook account must be followed.
A Green indicator means that this account has linked successfully.
Using Direct Reply to Facebook:
Once your account is linked and enabled, you can reply directly to Facebook reviews using the blue “DIRECT REPLY TO FACEBOOK” button. If you do not see this button there may be issues with your connection and you will need to contact support@revinate.com.
When launching the response assistant you will also see the same direct reply button.
Draft your management response using best practices. If you would like to know more about responding to reviews see our supporting help desk articles.
Once you have submitted your reply to Facebook, on the main All Reviews page you will see an identifying bar over the review. This will notify all users on the account that a response has been submitted.
