After a message has been resolved, all notifications should disappear.
The Priority Bell Icon is one of the main notification centers that will determine whether or not there are any unresolved messages.
If the Priority Bell Icon has an outstanding notification, click it to open the dropdown menu, then select the guest’s name to be taken directly to the conversation. (Please note that guests can also text Ivy after check out, so you might not see their name and notification on the Checked In Tab.)
If the Priority Bell notification is not present, but notifications still persist within conversations in the guest messages panel, please try the following:
- Refresh your web browser
- Clear your browser cache (Note - Various computers and browsers have different methods of clearing cache.Find out how to clear your browser cache here!).