Messaging templates can help standardize replies to guests, provide quick, easy replies to guests for frequently asked questions, or be used when smart responses may not make sense.
Using Message Template with guests
In the Ivy Chat Console, select a guest you would like to send a message to and select the paper airplane icon in the bottom left corner of the chat text box.
A list of available templates will pop up, select the one you would like to use and it will Auto-populate into the message text box; you can then edit the message as needed before sending.
After the text has populated push the paper airplane send button.