Ivy isn't just about commuting with your guests. Now, agents and managers can communicate internally on a one-to-one or a group basis, all under one view in your Ivy Portal. Forget about walkie-talkies and picking up the phone; Ivy Chat will help streamline tasks and internal discussions. 

Setup:

Adding a New User

• A person must be added into your Ivy instance with their number in the international format ([+] [country code] [subscriber number including area code]) and have manager or agent access to be able to chat with other teammates.
• Navigate to Setup and select the "Team" view
• Add a new manager or agent where they will automatically be added to the chat and identified by their initials (first and last)

Opening Staff Chat

• Navigate to the chat console
• The collapsed Staff Chat will appear on the right-hand side of the console
• If the Staff Chat bar does not appear by default, navigate to the menu and select "Staff Chat"

Messaging a Team Member:

Messaging a Team Member

• Click on a team member's icon to start messaging
• Type a message in the input bar at the bottom of the chat window
• Press the "face" button to select emojis
• Press the "send" button to send a message

Creating a Group Chat

• Press the create group button
• Enter the group name
• Select the participants
• Press “Ok”