When a sent message is unsuccessful, you want to know as soon as possible and understand why the send has failed. The message will have a note underneath stating the reason.
Below is a list of potential message statuses for failed messages and an explanation of the issue.
Hotel Cannot Send Sms To This Recipient Blocked
The message was blocked by Revinate due to the guest unsubscribing.
Attempted To Send Check-In Message Same Day As Check Out Day
The message was blocked by Revinate because the guest has already checked out. For example, if a guest checked in late in the evening, then checked out early the following morning, Ivy will not send the Welcome Message. Instead, she’ll only send the survey message, if applicable.
Attempted Campaign Send After Hours
The message was blocked by Revinate because it attempted to send during designated Quiet Hours. Managers set quiet hours in the Manager Dashboard in the Hotel Details section.
Guest Not Responding
Ivy blocked the message to prevent spamming. This happens when a guest does not respond and helps avoid negative guest experiences.
Visit Is Invalid (Cancelled) / Blocked - Cancelled Due To Status Change
The message was blocked because of the cancellation of a guest's stay, or the guest never showed up for their reservation.
XYZ Message Is Repeating More Than Allowed.
Ivy replied with the same message already. This is to protect from message spamming. For example, we wouldn’t want to send the check-out message more than once.
Guest Has Received Max Allowed Messages From This Automation Today
Ivy has already replied with the same message earlier in the day. This is to protect from message spamming.
Indicates that the message did not deliver due to the following reasons:
- The number Ivy is trying to text is a landline
- The phone number is in a poor service area
- The phone number is disconnected
The message will be sent at the time specified at the bottom and is designated as scheduled beneath the message.