Accessing and Using the Ivy Smartconcierge Overview
To access the Ivy Smartconcierge Overview, you'll first want to log into Ivy and navigate to the main dashboard. From there, click the Analytics button on the top Menu or the Analytics button associated with a specific property.
Select the Ivy Smartconcierge tab at the top of the page.
If you have access to multiple properties with Ivy, you can select one or more properties using the Current Metrics for: field.
The Analytics Overview page will default to showing you data from the last 30 days. However, you can change that to a shorter or longer date range using the DateRange field in the Filters toolbar. Data can be aggregated (lumped together) hourly, daily, weekly, monthly, quarterly, or yearly.
Click on FILTERS to adjust your report.
This section will show you the total messages, outgoing, incoming, etc. You’ll be able to see all the data pertaining to your messaging statistics.
Staff & Ivy Performance
This section allows you to compare how well Ivy is automating some of the responses to your guests. It also allows you to review staff performance and look up historical messaging.
You can track click-throughs, total survey responses, and view the actual survey responses here.