Guests may decide that they no longer wish to receive texts from Ivy, even if they did not originally unsubscribe. If a guest messages you asking how to stop receiving texts, you can send a message letting them know that if they reply “stop” or “unsubscribe,” Ivy will remove them from the service.
Best practice: Create a template that meets your hotel brand guidelines that says something like “To no longer receive messages from Ivy reply with STOP” which agents can send to guests who ask to be removed.
Deleting guests is possible in the Guest profile, but we do not recommend this due to the interface with your PMS system. Ivy checks in all in-house guests every 30 minutes; therefore, if you remove the guest, Ivy will check them back in and send them a Welcome Message.