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Ivy

Get help with Ivy

About Ivy

  • Ivy for Managers (Video)
  • More Ivy Functions (Video)
  • Introduction to Ivy and Basic Use (Video)

Getting Started in Ivy

  • Ivy Manager Starter Pack
  • Ivy Agent Starter Pack
  • Understanding Smart Responses, Campaigns, & Templates
  • Best Practices: Starting with Ivy
  • Overview: Staff Chat in Ivy
  • How To: Set Up Message Templates in Ivy
See all 13 articles

Guest Management

  • How To: Help Guests Who do not Want To Receive Ivy Messages
  • How To: Use Quore or HotSOS Ticketing With Ivy
  • How To: Verify a Guest/ Visitor in Ivy
  • How To: Search for Guests in Ivy
  • How To: Check Guests in and Out in Ivy
  • Ivy FAQ: How do I know if a Number Cannot Receive Texts?
See all 13 articles

Messaging Guests

  • How To: Set up an Ivy Offer
  • How To: Flag Ivy Incorrect responses
  • Overview: Understanding the Status of a Message in Ivy
  • How To: Send a Group Message in Ivy
  • Ivy FAQ: Is There a Limit to Automated Responses
  • Ivy FAQ: Why Aren't Messages Sending to My Guests
See all 18 articles

Alerts and Notifications

  • Overview: Ivy External Notifications
  • Overview: Ivy Guest List Notifications
  • Overview: Escalation Notifications in Ivy
  • Ivy FAQ: Why Won't my Notifications Go Away After a Message is Resolved

Ivy Analytics

  • Overview: Ivy Smart Concierge
  • How To: Adjust the Settings for Your Ivy Analytics Reports
  • Overview: Ivy Analytics
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